At Ruby, we want you to love your socks as much as we loved creating them. If something isn't quite right, we're here to help.

Returns

We gladly accept returns of unworn, unwashed items in their original packaging within 30 days of delivery.

To be eligible for a return:

♥️ Items must be unworn and unused.

♥️ Original packaging and tags (if applicable) should be included.

♥️ Proof of purchase or your order number is required.

Because socks are considered personal-use items, we cannot accept returns on socks that have been worn or washed unless they arrived damaged or defective.

Exchanges

Need a different size or style? We'd be happy to help with an exchange, subject to product availability. If the item you'd like is unavailable, we'll issue a refund to your original payment method.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or you received the wrong item, please contact us within 7 days of delivery. Include your order number and a photo of the issue so we can make it right as quickly as possible.

Refunds

Once we receive and inspect your return, we'll notify you of the status of your refund.

If approved, your refund will be issued to your original payment method. Please allow 5–10 business days for your financial institution to process the refund after it has been issued.

Original shipping charges are non-refundable unless the return is due to our error.

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or we made a mistake with your order.

We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.

Final Sale Items

Items marked as Final Sale, clearance items, gift cards, and any products specifically noted as non-returnable are not eligible for return or exchange.

How to Start a Return

To begin a return, please contact us at hello@rubysocks.com with:

♥️ Your order number

♥️ The item(s) you'd like to return or exchange

♥️ A brief description of the reason for your return

We'll provide the next steps and return instructions.

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Our goal is simple: we want every experience with Ruby to feel thoughtful, kind, and easy. If you have any questions, don't hesitate to reach out—we're always happy to help.

♥️ Ruby