Thank you for shopping with Ruby! We know you're excited to receive your order, and we're just as excited to send it on its way.

Order Processing

Orders are typically processed within 1–3 business days (Monday through Friday, excluding holidays).

Once your order has shipped, you'll receive a confirmation email with tracking information so you can follow your package every step of the way.

During holidays, promotions, or new product launches, processing times may be slightly longer. If that happens, we'll do our best to keep you informed.

Shipping Rates

Shipping costs are calculated at checkout based on your shipping address and selected shipping method.

If you offer free shipping, you can replace the above with:

We offer free standard shipping on U.S. orders over $40. Shipping rates for all other orders are calculated at checkout.

Estimated Delivery Times

Delivery times begin once your order has shipped.

Typical delivery estimates are:

♥️ Standard Shipping: 3–7 business days

♥️ Expedited Shipping (if available): 1–3 business days

Please note that delivery estimates are provided by the shipping carrier and cannot be guaranteed.

Tracking Your Order

As soon as your order ships, we'll send you a tracking email so you can check the progress of your delivery.

If you haven't received your tracking information within a few business days of placing your order, please contact us and we'll be happy to help.

Incorrect Shipping Information

Please double-check your shipping address before placing your order.

Ruby is not responsible for delays or additional shipping charges resulting from incorrect or incomplete addresses provided during checkout.

If you notice an error after placing your order, contact us as soon as possible. If your order hasn't shipped yet, we'll do our best to update the address.

Lost or Delayed Packages

Once a package has been handed over to the shipping carrier, delivery is outside of our control.

If your package appears to be lost or significantly delayed, please contact us at hello@rubysocks.com. We'll gladly help you work with the shipping carrier to locate your order and determine the best next steps.

International Shipping

Ruby ships to the United States, and international shipping is available to select countries.

Please note that international customers are responsible for any customs duties, taxes, or import fees required by their country.

Delivery times for international orders vary depending on destination and customs processing.

Questions?

If you have any questions about your order or shipping, we'd love to hear from you.

Email us at hello@rubysocks.com, and we'll be happy to help.

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Thank you for supporting Ruby.

We're honored to be a small part of your journey, and we can't wait for your new favorite socks to arrive.

♥️ Ruby